Voice Data & Consent Policy

1. About GoVoice

GoVoice is PostNGo's text-to-speech feature that converts your written captions into spoken audio. GoVoice uses ElevenLabs' AI voice synthesis technology to generate natural-sounding voice audio. This policy explains how voice data is collected, processed, and stored when you use GoVoice.

2. What Voice Data We Process

2.1 Text-to-Speech

When you use GoVoice to convert text to speech, the following data is processed:

• The text content you submit for voice generation
• Your selected voice preset and settings (speed, stability)
• The generated audio file

2.2 Voice Cloning

If you use the voice cloning feature, the following additional data is processed:

• Audio samples you upload for voice cloning
• The name you assign to your cloned voice
• The resulting voice model created from your samples

3. How Voice Data Is Processed

3.1 Third-Party Processing

Voice generation is powered by ElevenLabs (elevenlabs.io). When you use GoVoice:

• Your text is sent to ElevenLabs' API for voice synthesis
• Voice cloning samples are uploaded to ElevenLabs for model creation
• ElevenLabs processes your data in accordance with their Privacy Policy

3.2 Audio Storage

Generated audio files are stored in our secure cloud storage (Amazon S3) and associated with your account. You can delete generated audio at any time through the app. Audio files are automatically cleaned up when you delete your account.

4. Consent Requirements

4.1 Your Consent

By using GoVoice, you consent to:

• Your text being processed by ElevenLabs for voice generation
• Generated audio being stored in our cloud infrastructure
• Usage tracking for billing and limit enforcement purposes

4.2 Voice Cloning Consent

If you use voice cloning, you additionally consent to and represent that:

• You have the legal right to use the audio samples you upload
• If the voice samples contain another person's voice, you have obtained their explicit written consent
• You will not use cloned voices to impersonate others without their consent
• You understand that voice cloning models are stored by ElevenLabs and can be deleted upon request

4.3 Withdrawing Consent

You may withdraw your consent at any time by:

• Stopping use of GoVoice features
• Deleting your cloned voices through the app settings
• Contacting us at [email protected] to request deletion of all voice data
• Deleting your PostNGo account (which removes all associated data)

5. Data Retention

Generated audio files are retained as long as your account is active. Voice cloning models are retained until you delete them or delete your account. Usage logs (without audio content) are retained for 90 days for billing and abuse prevention purposes. Upon account deletion, all voice data is permanently removed within 30 days.

6. Your Rights

You have the right to:

• Access your voice data and generation history
• Delete individual audio files or all voice data
• Delete cloned voice models
• Request a copy of your voice data
• Withdraw consent and stop using GoVoice at any time

7. Legal Compliance

PostNGo complies with applicable voice data regulations, including but not limited to the Illinois Biometric Information Privacy Act (BIPA), California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) where applicable. If you are located in a jurisdiction with specific voice data regulations, please review those regulations before using GoVoice features.

8. Contact

For questions about voice data processing or to exercise your rights, contact us at [email protected].